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About

Welcome to our new website!
Hayes Automotive is made up of FIVE DEALERSHIPS in North Georgia. The company has been family owned and operated for 40 years. Being guided by the same philosophy all this time has kept us in business even during these hard times. All our stores are healthy and ready to continue to provide great service to our customers for years to come.

Our History
In the early fifties, A.D. Hayes bought a gas station with a couple of service bays in Atlanta, and began what would become Hayes Auto Service. His father, C.A. Hayes came on board in 1954 as a working partner in the business. In 1956, following a stint in the military, A.D.'s brother, Donald, joined the Hayes Auto Service team, and two years later, bought his father's share of the business. Soon, the brothers expanded their facility to 10 service bays, and before long, Hayes Auto Service boasted 30 employees and many loyal customers.

The seeds for something much larger had been sown.

In 1971 A.D. and Donald opened Hayes Chrysler in Lawrenceville, and in 1980, moved the dealership to its present location across from Gwinnett Medical Center. From modest beginnings, Hayes Chrysler has grown to its present position of leadership in the automobile business, one customer at a time. A.D. and Donald saw their business as a family enterprise, and treated each customer as a member of that family. And that's the attitude that has driven the Hayes dealerships ever since.




In 2010 we boast more than 350 employees and have 5 dealerships in North Georgia.  Hayes Automotive is now on its third generation of family operation. Each year we demonstrate our commitment to the communities we do business in through numerous donations of time and money.  Our management teams work hard to develop new best practices that improved departmental efficiency and better serve our customers.  Despite a downturn in the economy, our dealerships continued a long standing record for the highest Customer Satisfaction Index in the south east.  In the recent past we've had challenges both in business and at home, but the strength and character of our employees and family brought us through each one.  2010 has served as a confirmation of our family business philosophy.

Our company is the definition of "family".  Our fathers founded the dealerships, and each of the following generations have taken roles in the business.  To date, there are thirteen family members employed in the company at various levels.  Many of the second and third generations began at Hayes part-time after schoolwork and moved into various positions after graduation.  In fact, all of A.D. and Donald Hayes' children are partners in the business and work in management and a few of their spouses work for the company as well.  The grandchildren who have graduated also work in various levels in the dealerships, and those still in school work for the business part-time.  The spirit of any family's relationships are constantly being pushed and strengthened.  When family members work together daily, it is likely to cause strain.  But, by following our fathers' examples of honesty, loyalty and hard work our family becomes stronger with adversity.  To lead a company like ours you need management with integrity.  From the beginning our family members strive to be that kind of example both to ourselves and our employees. We also look to hire other managers with the same principles and values. As evidenced by our longevity in business, we keep the people who share our philosophy, for as long as they want to be with us.

The Hayes dealerships have been very involved with helping the community that they do business with since the very beginning. As in any business, our people are what keep us here. They are the heart of Hayes. In 1971, A.D. Hayes, started the first dealership with the simple belief that treating everyone like family was the key to success. He was right!  We know that times have changed, and people have become too cynical to believe any business truly cares. But seeing is believing! At Hayes, our dad's wisdom, 40 years later, still rings true. If we expect the people in our community to support us, then we in turn should support them.

            The Hayes' dealerships sponsor or help to support many programs and organizations in every community we're in.  Schools and educators are very important to us, and we enjoy being able to help our schools any way that we can.  Each store is a Partner in Education with two or more area schools.  We also give special incentives to Board of Education employees and provide the Gwinnett County Teacher of the Year with a convertible for the summer.  We also support various school clubs and activities during the school year.  As we said, education is very important to us and that is true at all levels.  We took a leading roll in the Chrysler Apprentice Program with Gwinnett Tech to sponsor any student who wants to train as a technician.  We sponsor a student and buy the tools he or she will need for the classes, and after they complete the program, they work full time at Hayes.

Each year during the Christmas season, we collect for the Toys for Tots drive in each showroom, and at our yearly car show we raffle a prize with all proceeds from the raffle going to Krogering for Kids.  We were a major sponsor in the raffle of a New Vehicle during this year's Relay for Life to help raise money for the fight against cancer.
            Three of the partners are heavily involved with Rotary International. Mike Hayes is a Charter Member and past President. Mike is on the National Dealer Council. One of the purposes of the council is to help improve relations between the manufacturer, the dealer, and the customer. The Lawrenceville dealership is a member of Gwinnett Clean and Beautiful; a program that provides for the beautification of the area and improves the environment.  An underlying challenge for us is defeating the perception of the car dealership. In our communities we are striving to change the stereotypical way people view our business by being highly involved in many more things like Secret Santa for foster kids, the Chamber of Commerce activities, and donating to support local school activities. Our industry suffers from perceptions in the past that we hope to change for the future.

Thank you for considering Hayes Automotive!


Hear What Our Customers Have to Say

"Gainesville Store"

Hello Terry

I am taking a few moments to write to let you know that Andy Lindeman took great care of me on Tuesday, December 14.   I went to the dentist that afternoon and noticed as I was getting out of my van to go into the dentist office that something was wrong with my passenger side sliding door.  It wasn?t closing via the remote functionality on the key.  I manually opened it all the way and attempted it again and it closed.  The door opened just fine as I got back into the van, however when I attempted to close it the door wouldn?t close.  I wasn?t even able to close it manually.

The passenger side sliding door is more crucial to me than most drivers.  On May 11, 2008 I fell approximately twenty feet from a ladder and became paralyzed.  I have a modified van and use a wheelchair ramp through the passenger side sliding door.  I ended up driving straight to the service department from my dentist.  It was cold that day and a sixty-five mile an hour jaunt down I-985 with the door wide open contributed to an interesting ride to say the least.  ?  As I entered the parking lot of the dealership I was trying to find a place to park where I would have room to be able to lower my van ramp and get out.  Upon seeing me pull in with the side door wide open and appearing lost in the parking lot Andy came out immediately, began walking over towards me and by the time that I put the van in park came up to me and asked me what he could do to help me.  He pulled the van into the shop for me and handed the situation over to Brent Mazarky to resolve.

Terry, we got our van in the fall of 2008 and began our relationship with your team shortly thereafter.  We have had a few out of the norm issues with the van since we got it.  As well as handling our standard necessary services, everyone within the Hayes service department has taken great care of us.  Bill Clarke has been my service advisor on most everything else and has also taken great care of us.  Beyond my paralysis, I have a good deal of pain and I get very uncomfortable after sitting up for even a couple of hours.  Because of that every time I have needed service your team has been so very kind to us by coming to my house to pick the van up and delivering it back home upon completing the service.

We are extremely grateful for your team.  They have been a blessing to us.  Andy in particular stood out to me because he approached me with compassion and the bottom line is that he took great care of me.

With great thanks,

Kenny Pope

"Thanks again!"

Just wanted to send a HUGE THANK YOU to Bill Clarke (Service Advisor) and his awesome technician's who took care of my front window's in my '04 Liberty. I know it was a grueling and time consuming repair job and I cannot thank y'all enough!! It's great service like this is why we've owned 5 Jeep's! Thank you again!!!Regards,

Christina and Roger

This is the best Dealership to go to in the Atlanta area if you own a Jeep! I have had all my service done with them both large and small. The work is always top notch and they will work with you always to get the best price. These guys own their own jeeps and ride them. They know what you need and how to get it. PLUS they are the largest parts dealer in the state. If they don't have it, you probably won't find it in Georgia. What a great team.

mreff

Purchased an "off lease" 2010 Town & Country. Very satisfied with Mr. Miller's assistance in this transaction. Matt was knowledgeable, courteous, and professional. However, THE REASON for making this purchase from Hayes was my past experience with your service department's Mr. Greg Simpson. Greg assisted me several times in the past resolving issues with the 2006 Caravan which I traded. He also was of great help to my daughter-in law recently in her "time of need". FYI - my son has purchased two Caravans, and a Dakota truck from your dealership as well.
Keep up the superior service.

Denny Zinn

If you are looking for a vehicle - either new or used - then this is the place to go.
I have now purchased two vehicles from Hayes and have nothing but good things to say. Everyone from Larry White, sales to the closing was great to work with. I came back to Hayes because of the history that I have with the dealership. The service department is always there for the customer. Prior to the Hayes experiences, there were one thing that I can say caused me great stress - that was buying a vehicle.
In 2007 after relocating to the area and realizing I needed a automatic (not in Texas anymore) I selected Hayes because of the reputation. I met Larry White - sales, and the experience was easy, simple and done in a few hours. Here I am 4 years later and needed a vehicle that allowed more capacity and only Hayes came to mind. For the past 4 years the service dept was great to work with. Rob and Jerry were always there to answer questions and take care of the PT Cruiser. I purchased my Jeep Patriot two weeks ago and love it. The process was painless. I had already worked with Larry and he was there for me this time. A knowledgable sales rep who listens and understands the customers needs.
Thanks to all of your at Hayes for the past 4 years of support and there when I need you! Keep up the great work.

Elaine Long,Hayes of Baldwin

"Family Owned and Operated is great!"

A very good experience! Very helpful and was an awesome person to deal with very down to earth!
we will recommend both Hayes and Richard Russell to friends and family!! Thank You, Kenny and Lisa Wilson ps All the people at Hayes were great to work with!

L. Apple,Hayes of Baldwin