"Gainesville Store"
Hello Terry
I am taking a few moments to write to let you know that Andy Lindeman took great care of me on Tuesday, December 14. I went to the dentist that afternoon and noticed as I was getting out of my van to go into the dentist office that something was wrong with my passenger side sliding door. It wasn?t closing via the remote functionality on the key. I manually opened it all the way and attempted it again and it closed. The door opened just fine as I got back into the van, however when I attempted to close it the door wouldn?t close. I wasn?t even able to close it manually.
The passenger side sliding door is more crucial to me than most drivers. On May 11, 2008 I fell approximately twenty feet from a ladder and became paralyzed. I have a modified van and use a wheelchair ramp through the passenger side sliding door. I ended up driving straight to the service department from my dentist. It was cold that day and a sixty-five mile an hour jaunt down I-985 with the door wide open contributed to an interesting ride to say the least. ? As I entered the parking lot of the dealership I was trying to find a place to park where I would have room to be able to lower my van ramp and get out. Upon seeing me pull in with the side door wide open and appearing lost in the parking lot Andy came out immediately, began walking over towards me and by the time that I put the van in park came up to me and asked me what he could do to help me. He pulled the van into the shop for me and handed the situation over to Brent Mazarky to resolve.
Terry, we got our van in the fall of 2008 and began our relationship with your team shortly thereafter. We have had a few out of the norm issues with the van since we got it. As well as handling our standard necessary services, everyone within the Hayes service department has taken great care of us. Bill Clarke has been my service advisor on most everything else and has also taken great care of us. Beyond my paralysis, I have a good deal of pain and I get very uncomfortable after sitting up for even a couple of hours. Because of that every time I have needed service your team has been so very kind to us by coming to my house to pick the van up and delivering it back home upon completing the service.
We are extremely grateful for your team. They have been a blessing to us. Andy in particular stood out to me because he approached me with compassion and the bottom line is that he took great care of me.
With great thanks,Kenny Pope
"Thanks again!"
Just wanted to send a HUGE THANK YOU to Bill Clarke (Service Advisor) and his awesome technician's who took care of my front window's in my '04 Liberty. I know it was a grueling and time consuming repair job and I cannot thank y'all enough!! It's great service like this is why we've owned 5 Jeep's! Thank you again!!!Regards,
Christina and Roger
This is the best Dealership to go to in the Atlanta area if you own a Jeep! I have had all my service done with them both large and small. The work is always top notch and they will work with you always to get the best price. These guys own their own jeeps and ride them. They know what you need and how to get it. PLUS they are the largest parts dealer in the state. If they don't have it, you probably won't find it in Georgia. What a great team.
mreff
Purchased an "off lease" 2010 Town & Country. Very satisfied with Mr. Miller's assistance in this transaction. Matt was knowledgeable, courteous, and professional. However, THE REASON for making this purchase from Hayes was my past experience with your service department's Mr. Greg Simpson. Greg assisted me several times in the past resolving issues with the 2006 Caravan which I traded. He also was of great help to my daughter-in law recently in her "time of need". FYI - my son has purchased two Caravans, and a Dakota truck from your dealership as well.
Keep up the superior service.Denny Zinn
If you are looking for a vehicle - either new or used - then this is the place to go.
I have now purchased two vehicles from Hayes and have nothing but good things to say. Everyone from Larry White, sales to the closing was great to work with. I came back to Hayes because of the history that I have with the dealership. The service department is always there for the customer. Prior to the Hayes experiences, there were one thing that I can say caused me great stress - that was buying a vehicle.
In 2007 after relocating to the area and realizing I needed a automatic (not in Texas anymore) I selected Hayes because of the reputation. I met Larry White - sales, and the experience was easy, simple and done in a few hours. Here I am 4 years later and needed a vehicle that allowed more capacity and only Hayes came to mind. For the past 4 years the service dept was great to work with. Rob and Jerry were always there to answer questions and take care of the PT Cruiser. I purchased my Jeep Patriot two weeks ago and love it. The process was painless. I had already worked with Larry and he was there for me this time. A knowledgable sales rep who listens and understands the customers needs.
Thanks to all of your at Hayes for the past 4 years of support and there when I need you! Keep up the great work.Elaine Long,Hayes of Baldwin
"Family Owned and Operated is great!"
A very good experience! Very helpful and was an awesome person to deal with very down to earth!
we will recommend both Hayes and Richard Russell to friends and family!! Thank You, Kenny and Lisa Wilson ps All the people at Hayes were great to work with!L. Apple,Hayes of Baldwin